Our enrollment management approach is student-driven and focused on three areas:

Prospect, Retention, Graduation
Our goal is to help institutions service their prospective and current students better by providing timely communications and support every step of the way. From the very first touch point as a prospect to completing an application and enrolling as a student, our enrollment team provides personalized support that improves the student experience, as well as enrollment rates. Active students are then transitioned to our Student Success team, which assists with questions related to scheduling, classes, assignments and any other concerns.

PROSPECTIVE STUDENT SERVICES

Whether a student is looking for an online or face-to-face program our team helps with the qualification and initial support.

Quick response rates are still a must in education. °®¶¹´«Ã½app’s enrollment team leverages our call center to qualify and warm transfer prospective students.

Synergis Helps Institutions Gain a Competitive Advantage

50% of students enroll at the first institution they connect with after submitting an inquiry.*

Generate Quality Inquiries

Using digital marketing and community outreach, we generate quality inquiries from multiple platforms.

Timely Response Rates

Our contact center reaches out to inquiries within minutes, not hours, ensuring a great student experience.

Qualify and Transfer

Candidates are qualified with screening questions by our Mesa-based contact center and seamlessly transferred to admissions.

Improve Enrollment Rates

A faster initial contact rate leads to reaching more students and a better experience, resulting in improved enrollment rates.

We continue to nurture these students through a best-practice contact strategy using multiple touch points based on the progression of the student in the recruitment life cycle.

Our enrollment staff ensures:

  • Immediate identification of the prospective student’s needs
  • Timely appointments scheduled for prospective students
  • Detailed collection and organization of student information
  • Fully loaded enrollment applications submitted to the institution

We work with students from initial contact through the start of their first class. The student is then transitioned to our student success team to provide guidance through the length of the program and improve retention.

RETENTION AND GRADUATION

Support shouldn’t stop when prospects become students. Our student success team works with students to provide individualized plans, attention and support to help them complete their degree.

Retention and Graduation

To learn more about our retention services, please visit the student success page.

* Source: Aslanian Market Research’s 2017 Higher Education Digital Marketing Trends Report